Enable waiting room

Enable waiting room in Zoom — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Enable the waiting room for Monday’s therapy group at 3:30 PM so participants are admitted one by…
Enable the waiting room for Monday’s therapy group at 3:30 PM so participants are admitted one by one. Turn on the waiting room, set the host and co-hosts to manually admit participants, and confirm that the facilitator can see who is waiting with names and join time. Tell me if family members joining by phone will appear in the waiting room properly.

Improve — make it easier to accept

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Before I require a waiting room for parent consultations, make it easy for the facilitator to…
Before I require a waiting room for parent consultations, make it easy for the facilitator to manage admits. Surface where waiting room participants appear for quick triage, flag settings that let known clients bypass it, advise two ways to mark trusted participants, and suggest wording for the session reminder so parents know they may wait briefly before being admitted.

Decide — diagnose the stuck moment

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I turned on the waiting room for a supervision session but five participants joined the room…

Participants were dropped into the meeting instead of the waiting room.

I turned on the waiting room for a supervision session but five participants joined the room directly without appearing in the waiting list. I’m the host and I thought waiting room was enforced. I don’t know whether an account-level bypass is set or someone used the personal meeting ID. What likely caused this, what three checks do I run now, and how do I ensure the waiting room actually holds participants next time?

Become — change the pattern

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Over the past term several groups began without a waiting room and the facilitator had to manage…

We keep forgetting to enable the waiting room and then scramble admitting people manually.

Over the past term several groups began without a waiting room and the facilitator had to manage interruptions and late arrivals live, which disrupted the session. Where are we losing control — scheduler, host practice, or default settings — and what one habit or change to the meeting template will ensure the waiting room is always used for these sessions?

Next to this one

Other video calls work people do in Zoom.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.