What it pays
Government survey numbers — not estimates, not ads.
Half of all Reservation and Transportation Ticket Agents and Travel Clerks in the U.S. earn more than $44,390 a year — the middle 80% land between $32,140 and $78,150. About 118,710 people in the U.S. do this work. Figures are for the U.S. occupation group “Reservation and Transportation Ticket Agents and Travel Clerks”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Clerical support workers earn about ₹24,252 a month on average — around ₹2.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$44,390typical pay / year
118,710people in this work
$78,150+top 10% earn
₹2.9 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Sending & sharing1
Sell travel tickets
+Sell two adult round-trip train tickets from Manchester Piccadilly to London Euston for next Saturday,…
Sell travel tickets
+Sell two adult round-trip train tickets from Manchester Piccadilly to London Euston for next Saturday, include seat reservations, offer first‑class upgrade and travel insurance, take full passenger names and contact numbers, charge the debit card ending 7832 now.
The tools that do the workComputer reservation system CRSESCOjob descriptionsWikipedia
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Care2
Provide travel information to clients
+Give a family of four clear travel info for their trip to Blackpool next Monday: platform changes, expected…
Provide travel information to clients
+Give a family of four clear travel info for their trip to Blackpool next Monday: platform changes, expected journey time including one connection, luggage limits, accessible boarding options, and recommend two local events happening that weekend.
The tools that do the workMicrosoft Wordjob descriptionsO*NETWikipedia
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Handle customer inquiries about travel schedules
+Answer an email from Martin Reeves asking whether the 09:15 service to Edinburgh runs today and whether…
Handle customer inquiries about travel schedules
+Answer an email from Martin Reeves asking whether the 09:15 service to Edinburgh runs today and whether refunds are possible for a delayed departure; check service status, confirm refund policy for his fare class, and reply with options and contact for assistance.
The tools that do the workMicrosoft OutlookComputer reservation system CRSjob descriptionsO*NETWikipedia
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Keeping the record1
Direct passengers to designated areas
+Direct arriving passengers for the 14:30 coach to Heathrow to the bus bay on platform 7, note the priority…
Direct passengers to designated areas
+Direct arriving passengers for the 14:30 coach to Heathrow to the bus bay on platform 7, note the priority boarding line for customers with reduced mobility, and announce where to queue for luggage assistance and family seating.
The tools that do the workMicrosoft Officejob descriptionsO*NET
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Learning1
Fit the reservation offer to customers' queries and needs
+Match Mrs Patel's query for an early morning single to Liverpool with the cheapest refundable fare that…
Fit the reservation offer to customers' queries and needs
+Match Mrs Patel's query for an early morning single to Liverpool with the cheapest refundable fare that allows one carry‑on and a window seat, propose two alternative times, list total price including taxes, and hold the best option for ten minutes pending her decision.
The tools that do the workGalileo 360 FaresESCOO*NET
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Make1
Make reservations for transportation or lodging
+Reserve one business room at the Central Lodge for arrival April 28, non-smoking with roll-in shower for a…
Make reservations for transportation or lodging
+Reserve one business room at the Central Lodge for arrival April 28, non-smoking with roll-in shower for a guest with reduced mobility, include breakfast and late check-out, and collect guest name, email and card to guarantee the booking.
The tools that do the workAmadeus Altea Reservationjob descriptionsO*NET
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The daily work13
Trace lost, delayed, or misdirected baggage for customers.
+Find the customer record for Maria Gonzalez who reported a missing suitcase on yesterday's 14:20 flight,…
Trace lost, delayed, or misdirected baggage for customers.
+Find the customer record for Maria Gonzalez who reported a missing suitcase on yesterday's 14:20 flight, check all scanned baggage tags and interline transfer logs, confirm last known location and tell her whether we can initiate delivery tonight.
The tools that do the workAmadeus Altea ReservationO*NET
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Announce arrival and departure information, using public address systems.
+Make a clear arrival and departure announcement for Gate 7 listing the 15:05 to Boston now boarding, the…
Announce arrival and departure information, using public address systems.
+Make a clear arrival and departure announcement for Gate 7 listing the 15:05 to Boston now boarding, the 15:40 to Chicago delayed to 16:10, and remind passengers with reduced mobility to approach the desk for assistance.
The tools that do the workMicrosoft OfficeO*NET
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Maintain computerized inventories of available passenger space and provide information on space reserved or available.
+Update the live inventory for tomorrow's flights: show available seats on Flight 422 to Miami, list waitlist…
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
+Update the live inventory for tomorrow's flights: show available seats on Flight 422 to Miami, list waitlist names, and produce a short report of seats released for upsell at check-in.
The tools that do the workComputer reservation system CRSGalileo 360 FaresO*NET
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Prepare customer invoices and accept payment.
+Prepare an invoice for John Patel for his group booking of four on Flight 88, include ticket fares, baggage…
Prepare customer invoices and accept payment.
+Prepare an invoice for John Patel for his group booking of four on Flight 88, include ticket fares, baggage fees, and payment options, print the receipt and process his card payment now with the signed authorisation.
The tools that do the workAmadeus Altea ReservationMicrosoft ExcelO*NET
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Promote particular destinations, tour packages, and other travel services.
+Create a short promotional handout highlighting weekend packages to Reykjavik with sample itineraries, fares…
Promote particular destinations, tour packages, and other travel services.
+Create a short promotional handout highlighting weekend packages to Reykjavik with sample itineraries, fares for two, and a limited-time free checked bag offer to hand to walk-in customers at the counter.
The tools that do the workMicrosoft WordO*NET
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Assist clients with special needs
+When a customer declares mobility, hearing, visual, or cognitive needs, record their assistance request on…
Assist clients with special needs
+When a customer declares mobility, hearing, visual, or cognitive needs, record their assistance request on the booking, confirm seat and boarding assistance, reserve any required wheelchair or interpreter, add emergency contact and medication notes to the passenger record, and notify the ground team before finalising payment.
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Keep up to date on local events
+Each morning compile a list of local concerts, sports and theatre events for the next two weeks, note dates,…
Keep up to date on local events
+Each morning compile a list of local concerts, sports and theatre events for the next two weeks, note dates, venue accessibility and peak travel times, price three relevant upsell packages, and email the bulletin to the sales team by 11:00 so agents can offer matched recommendations.
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Deliver tickets and contact individuals about tours
+Deliver the printed and mobile tickets for the 10:00 Heritage Tour to Maria Gonzales, call her mobile to…
Deliver tickets and contact individuals about tours
+Deliver the printed and mobile tickets for the 10:00 Heritage Tour to Maria Gonzales, call her mobile to confirm meeting point and accessibility needs, and note any dietary or mobility requests on the booking before 10:00 tomorrow.
The tools that do the workMicrosoft Outlookjob descriptions
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Coordinate with transportation providers
+Confirm coach pick-up times and load plans with Greyline Coaches for the 14:30 City Loop tomorrow, share…
Coordinate with transportation providers
+Confirm coach pick-up times and load plans with Greyline Coaches for the 14:30 City Loop tomorrow, share passenger counts and special-assistance requests, and get back to the desk with any route or vehicle changes by 16:00 today.
The tools that do the workComputer reservation system CRSWikipedia
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Manage ticket inventory and availability
+Reconcile ticket inventory for the weekend tours, mark sold, held, and blocked allocations for vendors,…
Manage ticket inventory and availability
+Reconcile ticket inventory for the weekend tours, mark sold, held, and blocked allocations for vendors, update remaining availability per departure, and regenerate the public availability sheet by 18:00 today.
The tools that do the workMicrosoft ExcelWikipedia
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Provide initial service to customers
+Greet walk-up customers at the counter, verify their ID and booking reference, offer the next available tour…
Provide initial service to customers
+Greet walk-up customers at the counter, verify their ID and booking reference, offer the next available tour or upgrade options, and complete a quick accessibility check before issuing tickets.
The tools that do the workAmadeus Altea ReservationESCO
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Upsell products
+Offer every online and walk-up booking the priority seating and audio-guide upgrade, explain the benefits and…
Upsell products
+Offer every online and walk-up booking the priority seating and audio-guide upgrade, explain the benefits and price, record acceptance or decline on the booking, and charge the card on file before printing tickets.
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Process booking
+Take the caller's full name, dates, accessibility needs and payment details, create the booking for the 09:00…
Process booking
+Take the caller's full name, dates, accessibility needs and payment details, create the booking for the 09:00 Falmouth tour, reserve two adult seats, confirm the email receipt and ticket delivery, and note the special-assistance flag.
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Says who?
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The logs, files & records this job keeps
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses