What it pays
Government survey numbers — not estimates, not ads.
Half of all Reservation and Transportation Ticket Agents and Travel Clerks in the U.S. earn more than $44,390 a year — the middle 80% land between $32,140 and $78,150. About 118,710 people in the U.S. do this work. Figures are for the U.S. occupation group “Reservation and Transportation Ticket Agents and Travel Clerks”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Clerical support workers earn about ₹24,252 a month on average — around ₹2.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$44,390typical pay / year
118,710people in this work
$78,150+top 10% earn
₹2.9 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Keeping the record5
Sell travel tickets
+Sell one round-trip economy ticket for John Patel from New York to London departing July 5 return July 12,…
Sell travel tickets
+Sell one round-trip economy ticket for John Patel from New York to London departing July 5 return July 12, add priority boarding and one checked bag, collect payment and email the receipt and itinerary to john.patel@gmail.com within the hour.
The tools that do the workGalileo 360 FaresESCOjob descriptionsWikipedia
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Provide travel information to clients
+Prepare a concise travel brief for Elena Ruiz arriving Barcelona June 20: list visa requirements, baggage…
Provide travel information to clients
+Prepare a concise travel brief for Elena Ruiz arriving Barcelona June 20: list visa requirements, baggage allowance, airport transfer options, and three local events during her stay; send it to elena.ruiz@company.com before close of business today.
The tools that do the workMicrosoft Wordjob descriptionsO*NETWikipedia
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Handle customer inquiries about travel schedules
+Respond to a customer asking if flight AB123 tomorrow morning is still on schedule: confirm departure and…
Handle customer inquiries about travel schedules
+Respond to a customer asking if flight AB123 tomorrow morning is still on schedule: confirm departure and arrival times, check for any equipment or gate changes, note boarding time and rebooking options if delayed, and text the update to Marco Rossi now.
The tools that do the workComputer reservation system CRSjob descriptionsO*NETWikipedia
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Direct passengers to designated areas
+Guide arriving Group 24 to their designated check-in zone: announce Zone B for rows 10–15, confirm which…
Direct passengers to designated areas
+Guide arriving Group 24 to their designated check-in zone: announce Zone B for rows 10–15, confirm which passengers need assistance, arrange a porter for three heavy bags, and post clear signs at the curb by 20:00.
The tools that do the workMicrosoft Outlookjob descriptionsO*NET
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Make reservations for transportation or lodging
+Reserve round-trip rail and hotel for Eleanor Park arriving July 12, room with accessible bathroom, offer…
Make reservations for transportation or lodging
+Reserve round-trip rail and hotel for Eleanor Park arriving July 12, room with accessible bathroom, offer upgrade to refundable fare and seat with extra legroom, collect her frequent traveler number and card details, confirm itinerary and cancellation policy by 18:00 today.
The tools that do the workComputer reservation system CRSjob descriptionsO*NET
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Learning1
Fit the reservation offer to customers' queries and needs
+Match a customer's request for a cheap midday connection from Chicago to Denver on June 3: compare two…
Fit the reservation offer to customers' queries and needs
+Match a customer's request for a cheap midday connection from Chicago to Denver on June 3: compare two eligible fares with seat and baggage options, propose the better value with upsell of refundable fare, and reserve the selected fare pending payment for 30 minutes.
The tools that do the workAmadeus Altea ReservationESCOO*NET
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The daily work12
Trace lost, delayed, or misdirected baggage for customers.
+Trace the lost bag for Mrs. Elena Morales who flew flight 472 from Madrid to Chicago yesterday, confirm…
Trace lost, delayed, or misdirected baggage for customers.
+Trace the lost bag for Mrs. Elena Morales who flew flight 472 from Madrid to Chicago yesterday, confirm current location, expected arrival time, and arrange priority delivery to her hotel by 20:00 tonight; copy her phone and guest reference into the report.
The tools that do the workDelphi TechnologyO*NET
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Announce arrival and departure information, using public address systems.
+Announce that flight 618 from Amsterdam is now arriving at Gate B12 and passengers requiring assistance…
Announce arrival and departure information, using public address systems.
+Announce that flight 618 from Amsterdam is now arriving at Gate B12 and passengers requiring assistance should wait by the jetbridge; repeat full arrival and departure updates every ten minutes until disembarkation completes.
The tools that do the workComputer reservation system CRSO*NET
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Maintain computerized inventories of available passenger space and provide information on space reserved or available.
+Update the inventory to show 12 economy seats and 3 business seats available on flight 301 to Tokyo tomorrow,…
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
+Update the inventory to show 12 economy seats and 3 business seats available on flight 301 to Tokyo tomorrow, note the three seats held for staff, and produce a passenger space report for the sales desk by 15:00.
The tools that do the workAmadeus Altea ReservationO*NET
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Prepare customer invoices and accept payment.
+Generate an invoice for Mr. Daniel Price for the change fee and upgraded seat on booking 9K3-452, take card…
Prepare customer invoices and accept payment.
+Generate an invoice for Mr. Daniel Price for the change fee and upgraded seat on booking 9K3-452, take card payment, email the receipt to his address, and log the transaction in the customer file.
The tools that do the workMicrosoft ExcelMicrosoft OutlookO*NET
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Promote particular destinations, tour packages, and other travel services.
+Prepare a targeted offer to promote the seven-day Barcelona tour for passengers on flights departing this…
Promote particular destinations, tour packages, and other travel services.
+Prepare a targeted offer to promote the seven-day Barcelona tour for passengers on flights departing this weekend, include price, two optional excursions, and a quick upsell script for agents to use at check-in counters.
The tools that do the workMicrosoft WordO*NET
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Assist clients with special needs
+Record the passenger’s mobility, hearing or vision needs on the booking, confirm necessary aisle or bulkhead…
Assist clients with special needs
+Record the passenger’s mobility, hearing or vision needs on the booking, confirm necessary aisle or bulkhead seating and wheelchair assistance, note any medical oxygen or attendant requirements, then call the airport ADA desk and send the confirmation email to Marta in operations before 17:00 today.
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Deliver tickets and contact individuals about tours
+Deliver the printed and mobile tour tickets for the 10:30am city walking tour to Maya Singh and Javier Ortiz,…
Deliver tickets and contact individuals about tours
+Deliver the printed and mobile tour tickets for the 10:30am city walking tour to Maya Singh and Javier Ortiz, confirm dietary or mobility needs, include meeting point directions, and call them if tickets fail to deliver by 9:30am today.
The tools that do the workGuestServejob descriptions
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Coordinate with transportation providers
+Confirm shuttle seating and baggage allowances with CityLink Transport for tomorrow’s 14:00 transfer, send…
Coordinate with transportation providers
+Confirm shuttle seating and baggage allowances with CityLink Transport for tomorrow’s 14:00 transfer, send updated pick-up times to the six affected guests, and request wheelchair assistance confirmation for two bookings.
The tools that do the workComputer reservation system CRSWikipedia
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Manage ticket inventory and availability
+Run the availability report for Saturday evening shows, release any unsold premium seats back to general…
Manage ticket inventory and availability
+Run the availability report for Saturday evening shows, release any unsold premium seats back to general inventory, flag low-stock tours under ten seats and notify the sales lead to approve oversell options.
The tools that do the workAmadeus Altea ReservationWikipedia
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Provide initial service to customers
+Handle the front-desk queue: greet the next guest, verify name and booking reference, resolve simple changes…
Provide initial service to customers
+Handle the front-desk queue: greet the next guest, verify name and booking reference, resolve simple changes or upsell a guided upgrade, and escalate payment or access issues to the supervisor.
The tools that do the workGuestServeESCO
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Upsell products
+When guests check in for the harbor cruise, offer the guided narration upgrade and priority boarding for a…
Upsell products
+When guests check in for the harbor cruise, offer the guided narration upgrade and priority boarding for a bundled price, record upsell acceptance on the booking, and issue updated tickets and receipt immediately.
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Process booking
+Process Elena Rivera’s booking for two adults and one child on the 16:00 vineyard tour: capture full names,…
Process booking
+Process Elena Rivera’s booking for two adults and one child on the 16:00 vineyard tour: capture full names, mobility needs, credit card details, reserve two seats together, and email the confirmation and waiver within 10 minutes.
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Says who?
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The logs, files & records this job keeps
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses