What it pays
Government survey numbers — not estimates, not ads.
Half of all Reservation and Transportation Ticket Agents and Travel Clerks in the U.S. earn more than $44,390 a year — the middle 80% land between $32,140 and $78,150. About 118,710 people in the U.S. do this work. Figures are for the U.S. occupation group “Reservation and Transportation Ticket Agents and Travel Clerks”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Clerical support workers earn about ₹24,252 a month on average — around ₹2.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$44,390typical pay / year
118,710people in this work
$78,150+top 10% earn
₹2.9 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Keeping the record2
Sell travel tickets
+Sell two one-way economy tickets from Mumbai to Dubai on Sunday for Rajesh Kumar, include priority boarding…
Sell travel tickets
+Sell two one-way economy tickets from Mumbai to Dubai on Sunday for Rajesh Kumar, include priority boarding and one extra checked bag, confirm passenger name and passport number, charge his company card ending 4521 and email the itinerary to rajesh.kumar@techworks.com before 18:00.
The tools that do the workGalileo 360 FaresESCOjob descriptionsWikipedia
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Provide travel information to clients
+Give Mira Patel clear arrival and local transport options for her Tuesday morning flight into Goa, list…
Provide travel information to clients
+Give Mira Patel clear arrival and local transport options for her Tuesday morning flight into Goa, list estimated taxi fares, wheelchair assistance procedure at arrival, and recommend two nearby hotels with shuttle service; send the info to mira.patel@email.com.
The tools that do the workAmadeus Altea Reservationjob descriptionsO*NETWikipedia
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Sending & sharing1
Direct passengers to designated areas
+Direct the arriving group from Flight EK503 to gate C12's transfer lounge, instruct them to follow signage…
Direct passengers to designated areas
+Direct the arriving group from Flight EK503 to gate C12's transfer lounge, instruct them to follow signage for meet-and-assist, note the two passengers requiring wheelchair escort, and notify the ground team to hold the shuttle for ten minutes.
The tools that do the workGuestServejob descriptionsO*NET
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Convincing1
Fit the reservation offer to customers' queries and needs
+Fit an offer for Ana Lopez who asked for a flexible weekend return: propose refundable premium economy with…
Fit the reservation offer to customers' queries and needs
+Fit an offer for Ana Lopez who asked for a flexible weekend return: propose refundable premium economy with lounge access and free rebook within 24 hours, show price difference versus regular fare, and obtain her consent to hold the option for two hours.
The tools that do the workGalileo 360 FaresESCOO*NET
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Make1
Make reservations for transportation or lodging
+Make reservations for Mr and Mrs D'Souza: round-trip seats Pune to Bangalore for next Monday with aisle seats…
Make reservations for transportation or lodging
+Make reservations for Mr and Mrs D'Souza: round-trip seats Pune to Bangalore for next Monday with aisle seats together, add one-night hotel at Taj Residency with airport transfer, collect passport numbers, and send the confirmation to the mobile ending 3377.
The tools that do the workAmadeus Altea Reservationjob descriptionsO*NET
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The daily work12
Assist clients with special needs
+Log the passenger's accessibility needs for the 14:30 flight to Dubai, confirm wheelchair, service animal and…
Assist clients with special needs
+Log the passenger's accessibility needs for the 14:30 flight to Dubai, confirm wheelchair, service animal and dietary requests with ground operations, add priority boarding and a seat with extra legroom, then email the confirmation to Aisha Khan and copy the travelling companion before close of business today.
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Keep up to date on local events
+Scan the weekend events bulletin, pick three family-friendly concerts and two major sports fixtures in…
Keep up to date on local events
+Scan the weekend events bulletin, pick three family-friendly concerts and two major sports fixtures in Nairobi for the next two weeks, price group ticket blocks and prepare a one-page sheet with dates, venues and markups to share with floor sales by Tuesday morning.
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Coordinate with transportation providers
+Contact the coach operator and the river ferry supervisor to confirm vehicle allocation and pick-up times for…
Coordinate with transportation providers
+Contact the coach operator and the river ferry supervisor to confirm vehicle allocation and pick-up times for tomorrow’s three tours, update the transfer times on the passenger itineraries, and flag any late arrivals so ground staff can be alerted.
The tools that do the workComputer reservation system CRSWikipedia
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Manage ticket inventory and availability
+Reconcile ticket inventory against the evening show allocations, release 20 overflow seats back to general…
Manage ticket inventory and availability
+Reconcile ticket inventory against the evening show allocations, release 20 overflow seats back to general sale, and update availability so the website and agency channels reflect the new counts before noon.
The tools that do the workGalileo 360 FaresWikipedia
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Provide initial service to customers
+Answer the walk-up customer at Window 2, confirm which tour they want, check for any accessibility…
Provide initial service to customers
+Answer the walk-up customer at Window 2, confirm which tour they want, check for any accessibility requirements, create a provisional booking with contact details, and offer the afternoon upgrade for priority boarding.
The tools that do the workAmadeus Altea ReservationESCO
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Upsell products
+When a customer books the harbor cruise, present the three upgrade options, calculate the bundled price…
Upsell products
+When a customer books the harbor cruise, present the three upgrade options, calculate the bundled price including luggage handling and priority boarding, secure verbal agreement, then add the extras to the booking and email the updated receipt.
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Process booking
+Take the phone booking for two adults and a wheelchair user, confirm names and PII, assign accessible…
Process booking
+Take the phone booking for two adults and a wheelchair user, confirm names and PII, assign accessible seating, process payment and issue e-tickets, and log the assistance requirements so the guide is notified on arrival.
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Trace lost, delayed, or misdirected baggage for customers.
+Trace a passenger’s lost baggage for Mr. Ahmed Khan on flight ME142 from Mumbai, confirm last-scanned…
Trace lost, delayed, or misdirected baggage for customers.
+Trace a passenger’s lost baggage for Mr. Ahmed Khan on flight ME142 from Mumbai, confirm last-scanned location and transit legs, open a claims file if still unlocated, notify him by SMS and advise expected next update within 24 hours.
The tools that do the workDelphi TechnologyO*NET
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Announce arrival and departure information, using public address systems.
+Announce boarding call for Flight ME142 to Dubai at Gate B4, state final boarding time, priority boarding for…
Announce arrival and departure information, using public address systems.
+Announce boarding call for Flight ME142 to Dubai at Gate B4, state final boarding time, priority boarding for families and mobility assistance, and remind passengers to report to the gate 15 minutes early.
The tools that do the workGuestServeO*NET
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Maintain computerized inventories of available passenger space and provide information on space reserved or available.
+Check current inventory for tomorrow’s ME140 morning service and confirm remaining economy and business…
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
+Check current inventory for tomorrow’s ME140 morning service and confirm remaining economy and business seats, flag any oversell, and hold three wheelchair-assistance seats while notifying the sales desk.
The tools that do the workComputer reservation system CRSO*NET
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Prepare customer invoices and accept payment.
+Prepare an invoice for Ms. Elena Petrova for her ticket change fees and excess baggage of 12kg, calculate…
Prepare customer invoices and accept payment.
+Prepare an invoice for Ms. Elena Petrova for her ticket change fees and excess baggage of 12kg, calculate total with taxes, accept card payment, email a PDF receipt and update her booking record.
The tools that do the workAmadeus Altea ReservationMicrosoft WordO*NET
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Promote particular destinations, tour packages, and other travel services.
+Create a promotional email targeting weekend city-breaks to Gatwick departures, highlight a Maldives package…
Promote particular destinations, tour packages, and other travel services.
+Create a promotional email targeting weekend city-breaks to Gatwick departures, highlight a Maldives package with business upgrade option, include price, blackout dates, and link to book, send to loyalty tier Gold.
The tools that do the workMicrosoft OutlookO*NET
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Says who?
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses