Delegate mailbox access

A new colleague, Priya, needs access to the shared support mailbox; grant her delegated mailbox access, tell me the exact confirmation text to send once access is set, and list any immediate mailbox rules or labels I should apply on her behalf.

Before I delegate access to the support mailbox to Priya, make the transition smooth: summarize the messages she must see first, recommend two mailbox rules to reduce noise, and craft a short handover note explaining who owns which ticket types and escalation steps.

I granted Priya delegated access to the support mailbox and I’m afraid we’ll both respond to the same customer or miss escalations because responsibilities weren’t clear. What is the most likely shortcoming in how I handed this off and what immediate message or rule will prevent duplicated responses today?

We keep tripping over duplicated replies and missed escalations because shared mailbox ownership is fuzzy. Propose one repeatable habit or rule to stop overlaps and keep accountability — something my team can adopt after a single short training.