Monitor real-time active users

We need a real-time dashboard for active users for the product launch so support can spot spikes. Ask Laila in support and Vince in product to confirm which regions and events to show, set the alert threshold to 200% above baseline, and verify mobile versus web counts before I publish the dashboard for the Friday launch.

Before I publish the live active-users feed, make it easy for product and support to approve: put current active-user count and a one-hour trend at the top, surface the top three pages where users are concentrated, and flag what would trigger paging support so Vince knows when to call a war room.

The real-time active-users card dropped to zero while our backend logs show normal traffic. I fear the tracking snippet failed to load or a property filter is excluding events, and I can't tell which without deeper access. What is the most likely diagnosis and the immediate two checks I should run so support can trust the dashboard for the launch?

Support keeps ignoring the real-time dashboard because it has been noisy or inaccurate during prior launches and they prefer server logs. Where is credibility being lost—what repeat configuration or alerting choice causes mistrust—and what one change will make product and support rely on the dashboard for the next launch?