Conduct organized sightseeing tours

I have the tour script and a loose schedule for Saturday's 10:30 guided walk through the Roman ruins for a group of 18, including a schoolteacher and two mobility-impaired visitors. Send the finalized script to Sarah in front-house and to Miguel, the lead guide, asking them to confirm route and accessibility notes by Thursday noon so I can print copies on Friday morning. Check the script for timing, audience language, and one safety reminder before sending.

Before I hand this to the guides, make the tour script easy for them to use on the street: put the key time checks and site transitions in bold, move the teacher-facing learning outcomes to the top, pull the accessibility notes into a single short checklist, and flag any sentences that read like lecture rather than story so the guide can improvise.

I sent the full script to Miguel for the 10:30 Roman-ruins walk and he's asked whether the north gate is safe for two visitors who use sticks. I'm not sure if maintenance cleared that path since last month's rains. I can ask Maintenance or reroute the tour, but both options will upset timing. What's the likely diagnosis and the best next move to avoid leaving Miguel stranded on Saturday?

Across the season we lose time rewriting tour scripts and scramble accessibility checks at the last minute, which frustrates guides and risks turning away visitors. What habit should I change so scripts are ready five days before a tour and guides always have clear accessibility and timing cues? Suggest a small checklist and a repeatable draft routine.