Configure app notifications

Configure app notifications in Slack — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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My engineering team is getting flooded with alerts from the staging pipeline. Turn off…
My engineering team is getting flooded with alerts from the staging pipeline. Turn off notifications for the staging channel for everyone except on-call engineers, then confirm that paging still works for the incident rota. Do this before the end-of-day standup on Friday and tell me what changed so I can announce it.

Improve — make it easier to accept

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Before I change the notifications, make the channel less noisy so engineers actually read the…
Before I change the notifications, make the channel less noisy so engineers actually read the important ones: surface which alert types are paging, show the count of noise vs paging in the last 48 hours, suggest a short notification policy I can paste to the team that highlights only failures and deploys, and flag any alerts that will stop paging if we mute the channel.

Decide — diagnose the stuck moment

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I muted the staging channel for myself and five engineers to reduce noise while we sprint, but I’m…

I just muted the staging channel for myself and half the team and now I worry I missed a page.

I muted the staging channel for myself and five engineers to reduce noise while we sprint, but I’m not sure if that also silenced the on-call paging. The rotation is managed by Priya and the ops rota is a separate integration. I’m afraid an incident could go unnoticed tonight. Can you tell me how likely it is I disabled pages too and the fastest way to verify and restore paging for the on-call person only?

Become — change the pattern

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Across the last three sprints we mute noisy channels to get focus, and each time we scramble to…

We repeatedly mute noisy channels and then scramble when incidents happen.

Across the last three sprints we mute noisy channels to get focus, and each time we scramble to re-enable on-call pages or explain missed alerts to stakeholders. I lose credibility as the channel owner and we waste time restoring settings. Which habits around notification ownership and a lightweight policy would prevent bleed between quieting a channel and breaking paging? Suggest steps to apply before the next sprint.

Next to this one

Other team chat work people do in Slack.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.