Enable read receipts

I need to turn on read receipts for our small business account so team members stop guessing whether customers saw a message. Enable read receipts for the account used by Sales Team on my phone and confirm they appear for recent chats; check that group chats still show only delivery status. Do this before our 10:00 AM check-in on Friday and tell me what changed.

Before I enable read receipts across the Sales Team account, make it easy for reviewers to accept this change: show the privacy trade-offs up front, surface which recent customer threads will immediately show blue ticks, and flag any clients who expect message privacy so we can exempt them.

I turned on read receipts on my phone for the Sales Team account and two reps report they still don’t see blue ticks for several customer threads. I don’t know whether it’s a sync delay, a per-contact setting, or a phone-level restriction. What’s the most likely cause and the fastest way to get everyone seeing receipts consistently?

Every quarter we launch a campaign and only after messages go out we discover receipts were off for some reps. Where are we losing time or credibility, and what single habit change will stop this from happening again across the team?