Start a practice session

Start a practice session in Zoom — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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I need to run a 15‑minute practice session before tomorrow’s training at 9:00 a.m. for our four…
I need to run a 15‑minute practice session before tomorrow’s training at 9:00 a.m. for our four presenters — Priya, Jamal, Mei and Carlos. Start the meeting, admit only hosts, test video and audio for each presenter, share my screen to confirm slides display correctly, and do a quick recording so we can review pacing. End the session ten minutes early so we can note changes.

Improve — make it easier to accept

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Before I invite the instructors, make the practice session frictionless for them: put the…
Before I invite the instructors, make the practice session frictionless for them: put the microphones and cameras they should use at the top of the agenda, note any slide animations that will break screen share, list the five checks I’ll run for each presenter, and flag anything that would make a presenter ask for a re‑run.

Decide — diagnose the stuck moment

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We’re five minutes into the practice and Priya’s camera freezes when she joins; Jamal and Mei can…

I just started the practice and Priya’s video is frozen.

We’re five minutes into the practice and Priya’s camera freezes when she joins; Jamal and Mei can see her black feed and she says her audio works. I’m worried the main run will stall and we’ll lose credibility with the instructors and attendees. I don’t know if it’s her laptop, her bandwidth, or the meeting settings. What’s the most likely cause and the fastest remedy so the practice keeps going on time?

Become — change the pattern

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Across five rehearsals this quarter we lose ten to fifteen minutes testing presenters’ microphones…

We repeatedly lose ten minutes at the start testing presenters’ AV.

Across five rehearsals this quarter we lose ten to fifteen minutes testing presenters’ microphones and screens, which eats into rehearsal goals and frustrates senior instructors. I can enforce a rigid checklist, but that breeds resistance. Which habit change reduces setup delays while keeping instructors feeling supported?

Next to this one

Other video calls work people do in Zoom.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.